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Please send all contact enquiries to us using this form. Before contacting us, check our FAQ page - your question might already be answered!

If you are receiving unwanted contact from our site, please read the notes on this page in the 'Unwanted contact' section.

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We are sorry to hear that you may have received unwanted communication from someone using our website.

As per our website terms & conditions, we are unable to provide any information, regardless of circumstances, in regard to users on our website.

We recommend using the 'Opt Out' tool on this page to prevent any further unwanted communication.

If you feel more serious action needs to be taken, you may contact your local Police station. Local Police can launch an investigation into your case; once a case is established, we can communicate with them in regard to your matter.

Please see the terms & conditions page for further details.

NOTE: Police investigation numbers are validated with your branch.

Police Station / Branch Investigation / Case Reference Number

We are sorry to hear that your message may not have successfully delivered.

We have a very high delivery rate in Australia, it's very unlikely that your message failed to deliver; although not impossible.

There are many reasons why this might occur, such as the recipients phone service has been cancelled, they're out of a mobile phone reception area, maybe they've marked a previous message as 'junk' on their handset.

We recommend potentially trying a different sender name (if in Australia), although sending a message multiple times, from the same sender name, isn't likely to be successful if you believe that it has actually failed.

Instances where we've detected that the message didn't send successfully are refunded automatically as our distributor reports the failure to us; you don't need to do anything, this refund process is completely automated.

It may take between 2-3, even up to 7 days, for the distributor to report a message delivery failure.

Regardless of wether an SMS message did or didn't actually deliver; our 100% SMS delivery guarantee is limited to specifically where our distributor has indicated to us that a delivery failure did occur.

In short, if your message is eligible for a refund, you will automatically receive a refund.

If you paid for your message using a credit block, bonus credit is automatically applied to your credit block as a failure is detected; credit blocks themselves are ineligible for a refund.

Please see the terms & conditions page for further details.

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If your enquiry relates to messages sent, please include the recipient phone number below.

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Unwanted contact? Opt out

We sincerely apologise if you have received unwanted contact from someone using our site.

To prevent further contact please use the free 'opt-out' tool below to block your number or email address from our service.

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Previously blocked? Unblock your number

If you previously opted out accidentally or your number was blocked due to delivery issues, you can request to unblock it here.

IMPORTANT: This feature has strict security limits. Self opt-outs get 1 attempt; delivery failures get 3 attempts.

Please see our terms & conditions on the FAQ page for further information.

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