Frequently Asked Questions
FAQ
Any questions we receive we try to post here, to avoid answering the same questions multiple times.
Q: Can information transmitted on your site be disclosed to 3rd parties under the freedom of information act?
The Freedom of Information Act 1981 (FOI ACT) applies to the personal information held by government departments; not private businesses.
We have no association with the government in anyway and as such, those laws are not applicable to us.
Q: Does this service actually work?!
Yes! We work hard to keep this service active and running great.
If you find something that doesn't work, please let us know and we'll fix it; or if there is a feature you'd like, let us know and we may be able to add it to the site.
Q: My friend is receiving unwanted contact, can you please help me track them down?
We sincerely apologise that you're experiencing this, although we do not disclose information to any 3rd party regarding anyone who has or hasn't used this service previously.
We have a free opt-out tool available on the contact page, which will help you to stop any further issues.
If you contact us requesting personal information regarding any 3rd party, we simply do not reply.
If you are experiencing harrasment or bullying from an individual we recommend you contact the Police, whom we can provide information to as required.
Q: We need assurance this SMS will not be traced as per the guidelines we read before sending, can you assure this sms will bot be traced?
Yes, we never under any circumstances disclose information about any SMS messages sent from this website to any 3rd party.
This is with exception to legal matters where we are required with state & federal Police authorities.
Q: If I use the SA Shared Number option with my email address to forward any replies to, will the recipient be able to find out my email address?
No, your email address is not associated with the actual SMS that is sent.
Any SMS replies are forwarded to our server by our distributor; which we then forward to your email address, from our email address.
There is no way for the recipient to discover your email address from the SMS that was sent directly, unless you wrote it in the body of the message.
Q: I have a serious matter in which the Police are involved & investigating
Send Anonymous isn't a forum for harrasment, bullying and/or illegal activity.
We openly communicate with state & federal Police when required and do not condone this behaviour on our site.
For Police and law enforcement matters, communication needs to come directly from the investigating officer via the contact page.
Please include the recipients phone number and case reference number so that we can investigate on your behalf.
If your question isn't answered, please contact us via the contact page and we'll answer it; then add it to the FAQ! Thank you
Terms of service & legal disclaimer
Use of this service is in accordance with the following rules.
The 100% SMS Delivery Guarantee
- The SMS "100% Delivery Guarantee" is limited to where our wholesale distribution service has indicated to us that the message has failed to be delivered successfully.
- The delivery guarantee DOES NOT APPLY in instances where the customer claims to have not received an SMS; yet our distributor has recorded successful delivery... this is regardless of whether the message was actually delivered successfully or not.
- Instances where SMS messages are not successfully delivered may take 2-3, even up to 7 days, to be reported by our distributor.
- Misuse or abuse of the platform such as, but not limited to, sending spam, scam, bullying or harassment messages removes your claim to a refund from our system.
Message Responsibility
- You are solely & exclusively legally responsible for the content (text, files, documents, images &/or videos) that you send to any person or organisation using this site.
- We accept no responsibility for any images or content uploaded to this website, under any circumstances; and we reserve the right to send any relevant information to the appropriate authorities.
- Abuse is not accepted or tolerated on this site, be kind to people. Any type of abuse, spam, harrasment, bullying or unsolicited content is a violation of these terms of service.
- This service is provided 'as is' with no warranties for any component of this service; and this website accepts no liability for your use of this service.
- We reserve the right to remove, without notice, warranty or refund any content; including attachment images, videos or PDF's, at our discretion, in the interests of user safety or privacy.
Legal Notes
- Your privacy is important to us and your information will not by disclosed to any 3rd party; with exception to where we are required by a court of law, legal proceedings; or at the request of state, federal Police departments or law enforcement agencies.
- We explicitly reserve the legal right to determine when it is appropriate to disclose information to any 3rd party; and the ability to do so accordingly.
- Outside of situations in which we are legally compelled to, we don't disclose information about any sent messages from this service to any 3rd party, although reserve the right to do so.
- You must use this service in full accordance with all appropriate laws; details regarding any illegal activity may be forwarded to law enforcement agencies without notice.
- Using telecommunication services to harass or bully any individual is a criminal offence under Australian law, please treat people with respect.
- Your use of this service completely and entirely releases Send Anonymous from any civil or legal claim or liability, in any way shape or form.
- If you are the recipient of unwanted communication, we recommend that you contact your local Police station; who can contact with us via the website contact form on your behalf.
Crypto Currency
- Cryptocurrency can be used for purchasing credit blocks only, not for the direct purchase of SMS or email sending services.
- Due to the nature of the technology, refunds for Crypto purchases are not possible at this stage.
- In instances of failed message delivery, we automatically apply bonus credit to your account; which you can use within your existing credit block.
illegal Activity
- This website is not a service for conducting illegal activity!
- We reserve the right to openly communicate with members of local & federal Police & law enforcement agencies as appropriate.